FAQ's

Shipping

We currently ship to the Continental US only. International shipping is coming soon so make sure to follow us @mdnt_co for the latest updates!

All orders received before 10am Mon-Fri ship same day. Orders received Sat/Sun will ship on Monday.

We ship through UPS and orders arrive within 1-4 business days depending on location.

Need it sooner? We offer expedited shipping options at checkout! Please note, Sat/Sun orders ship out Monday, so next day delivery will arrive on Tuesday.

A confirmation email will be sent when your order is on the way with tracking details.

Your tracking information will be provided in your shipment notification e-mail.

Shipping addresses cannot be changed. We will only ship to the address entered when the order was originally placed.

If your package was lost or stolen please contact customer service.

Returns + Exchanges


We accept returns of any order within 14 days of delivery, no questions asked.

Items must be returned unworn, unwashed, in original packaging, with all tags still attached.

We reserve the right to refuse returns that show signs of wear or otherwise do not meet the above criteria.

FINAL SALE:

Products marked Final Sale cannot be returned.

GIFT CARDS:

Gift cards can not be returned.

To start a return send an email to returns@mdnt.co with your order number and the item you want to return.

Unfortunately we do not offer exchanges at this time.

We recommend starting a return on the item you would like to send back by clicking here and placing a new order for the new item.

Once your return is processed by our warehouse, you will receive a refund back to your original payment method.

The Tech

Depending on your settings the battery will last between 8 and 12 hours on a single charge.

All of our batteries are USB rechargeable.

Need a replacement or a spare? You can grab one HERE.

Magically Bright 🌈

Designed for night time illumination, you'll glow your way through any crowd.

Our product photos were taken in a dark room with absolutely no retouching or photoshopping!

What you see is exactly what you'll get.

Yes! We know how precious phone battery life can be at festivals, so our light up products are designed to work with or without the app.

Just set your vibe using the app and disconnect the apparel or accessory from your phone. It will keep whatever the last setting was going all night long!

You can also use the included remote to change your colors and flashing mode without the app.

*Please note sound reactivity requires the app to work.

The MDNT app is available for free on IOS and Android devices.

IOS users click here.

Android users click here.

The free MDNT app gives you over 16 million color options right at your fingertips!

You'll have access to a full RGB color wheel to ensure you get the perfect color for every mood or outfit.

You will also have 15 different flashing sequences to choose from with many more on the way.

NO. We wouldn't do you like that!

All items are powered by low voltage batteries and there is absolutely no risk of electrical shock, even when wet.

No. Our products do not emit any heat and will not heat up no matter how long they are left on.

Yes! All MDNT products are backed by our 1 year manufacturer's warranty.

The Care

Yes! Our products are hand-washable.

We do not recommend submerging our light up products in water to ensure the battery cable remains dry. The battery and battery cable are not waterproof.

Make sure to remove the battery completely and cover the charging cable connecter with the included cap before washing.

You can use a mild detergent and toothbrush to remove any stubborn festival dirt.

Do not machine wash and do not place in the dryer as this can damage the fiber optic fibers.

Hand wash and allow to air dry on a hanger to keep your product looking good as new.

To avoid damaging your fibers, do not fold your item perpendicularly across the fibers.

We recommend storing your jackets on a hanger to avoid creasing and wrinkles.

No. The heat from an iron will damage your products fibers and may result in permanent loss of illumination.

Shop Pay Installments

When checking out with Shop Pay, you now have the option to pay now or later.

Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.*

In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

No, there are no late fees if you miss a scheduled payment.

The installments option on Shop Pay is available on debit and credit cards.

If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:

A smaller payment balance on the final paymentLess future payments on the remaining loan balance

If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.